People have an urgent need to be heard. It is in the fulfillment of this need that we feel understood and are told by the listener that we matter. When attention to our concerns is lacking, the fears and doubts about who we are expand. Authentic listening is giving and receiving at the same time.
We often forget that other important side of communication called listening. We will “load-up,” meaning that when the other is speaking, we interrupt or jump in before they are done. This is supremely ineffective, expressing that what is being shared is just not that important.