When someone feels heard, they are more likely to reciprocate and be engaged in the relationship.
Conversely, when we are checked-out or not giving by simply Listening to one another, we will quickly recognize that others cannot be counted on.
This can be very tough ground to recover, particularly when the other person is someone close to us.
Responsible Listening requires an absolute care for the value of what the other individual is expressing. Ignore that and they will feel rejected.